CANCELLATION AND RETURN CONDITIONS

CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS (GENERAL):

  1. When you place an order electronically via this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

  2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of purchased products.

  3. The shipping cost of the product is to be covered by the buyers.

  4. Each purchased product shall be delivered to the buyer or to the person/institution at the address indicated by the buyer within the legal maximum period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.

  5. The purchased product must be delivered in full and in accordance with the specifications stated in the order, along with documents such as the warranty certificate and user manual, if any.

  6. In the event that it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days from the date the issue becomes known and must refund the total amount within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

  1. If the buyer fails to pay the product price or if the payment is cancelled in bank records, the seller’s obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

  1. After the delivery of the product, if it is determined that the payment was made by unauthorized persons using the buyer’s credit card, and if the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping cost borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

  1. If unforeseeable force majeure events occur and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, the replacement of the product, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order and has made the payment in cash, the amount will be refunded within 14 days. If the buyer has paid via credit card and cancels the order, the amount will be refunded to the bank within 14 days, although it may take 2–3 weeks for the bank to reflect it in the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

  1. The buyer must inspect the goods/services before receiving them. Damaged or defective goods (e.g., crushed, broken, torn packaging) should not be accepted from the courier company. Once received, the goods/services are deemed to be undamaged and in good condition. If the right of withdrawal is to be exercised, the goods must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The buyer has the right to withdraw from the contract within 14 (fourteen) days from the delivery date without any legal or penal liability and without providing any justification, by notifying the seller through the contact information below.

Contact Information for Right of Withdrawal Notification:

Company Name: KOLTUCH OFİS MOB. SAN VE TİC. LTD. ŞTİ.
Phone: +90 538 541 7328
Tax No: 5751071728
Address: Mahmutşevketpaşa Mah. Mithatpaşa Cad. Örnek Sk. No:23A
Email: [email protected]

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the purchased product is a service, the 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the performance of the service has begun with the consumer's approval before the withdrawal period ends.

  2. Costs arising from the exercise of the right of withdrawal shall be borne by the seller.

  3. To exercise the right of withdrawal, a written notification must be sent via registered mail, fax, or email to the seller within the 14-day period, and the product must not have been used, as specified under “Products Not Eligible for Withdrawal” in this contract.

EXERCISING THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to the third party or the buyer must be returned. (If the invoice is issued on behalf of a company, a return invoice must be issued by the institution. Returns cannot be processed without a return invoice for corporate orders.)

  2. The return form, the product’s box, packaging, and any standard accessories must be returned completely and undamaged.

RETURN CONDITIONS:

  1. Upon receipt of the withdrawal notice, the seller is obligated to refund the total amount and return any documents that place the buyer under obligation within 10 days, and to collect the product within 20 days.

  2. If the value of the goods is reduced due to the buyer’s fault or if the return becomes impossible, the buyer must compensate the seller proportionately. However, the buyer is not liable for changes or deterioration resulting from the proper use of the goods within the withdrawal period.

  3. If the exercise of the right of withdrawal causes the total amount to fall below the campaign threshold, any discounts applied under the campaign will be canceled.

PRODUCTS NOT ELIGIBLE FOR THE RIGHT OF WITHDRAWAL:

  1. Products made to the buyer’s personal specifications or clearly tailored to personal needs, underwear bottoms, swimsuits and bikini bottoms, makeup products, disposable items, goods that are perishable or that may expire, and products that are not suitable for return due to health and hygiene reasons once unsealed by the buyer after delivery cannot be returned. Additionally, products that are mixed with other items and cannot be separated due to their nature, newspapers and magazines outside of subscription agreements, services performed instantly in electronic media, or non-material goods delivered instantly to the consumer, and sealed audio or video recordings, books, digital content, software programs, data storage and retrieval devices, computer consumables where the packaging has been opened by the buyer, are not eligible for return under the Regulation. The same applies to services whose performance has begun with the consumer’s approval before the withdrawal period ends.

  2. Cosmetic and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery supplies (toners, cartridges, ribbons, etc.) must be returned unopened, unused, and undamaged.

DEFAULT AND LEGAL CONSEQUENCES:

  1. If the buyer defaults on credit card payments, they agree, declare, and undertake to pay interest under their agreement with their bank and be responsible to the bank. In this case, the bank may take legal action, and the buyer may be liable for expenses and attorney’s fees. In any case of buyer default, the buyer accepts to compensate the seller’s losses due to late performance of the debt.

PAYMENT AND DELIVERY

  1. You can make online payments via our website using any credit card either as a single payment or with installment options. Upon order completion, your credit card will be charged.

Company Name: KOLTUCH OFİS MOB. SAN VE TİC. LTD. ŞTİ.
Phone: +90 538 541 7328
Address: Mahmutşevketpaşa Mah. Mithatpaşa Cad. Örnek Sk. No:23A
Email: [email protected]

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